Shipping & Returns Policy

Shipping

Orders are typically processed within 1–2 business days. Domestic shipping within the United States generally takes 3–7 business days after dispatch. International shipping may take 7–21 business days, depending on destination and customs processing.

Customers are responsible for all customs duties, import taxes, and any fees imposed by their country of residence. We are not responsible for packages seized or delayed by customs.

Returns & Refunds

Due to the sensitive and research-only nature of our products, we do not accept returns. All sales are final.

If you receive a damaged or incorrect product, contact support@puresequencelab.com within 48 hours of delivery with your order ID and clear photographic evidence. We will review your case and, if eligible, arrange a replacement.